FAQ2023-06-09T13:06:36+00:00

Frequently Asked Questions

Your Trusted Partner for Seamless Moves and Reliable Deliveries

Moving with Precision, Delivering with Care

How are disputes resolved?2023-06-15T13:49:23+00:00

If you are dissatisfied for any reason or have a grievance with our service, you have up to 7 days to inform us in writing. Simply by writing to us on our email at info@stak-it.com, we will get back to you within 5 working days.

Who is responsible for paying the congestion charge?2023-06-15T13:49:05+00:00

If your home is located in a congestion charge area then the customer is liable for paying the congestion charge

What happens if the movers receive a Penalty Charge notice?2023-06-15T13:48:13+00:00

The customer is responsible for all PCN received by the company, whilst we are in the process of competing for their move (if the customer instructs us to park at a particular location).

Who arranges parking permits?2023-06-15T13:47:34+00:00

It is the customer’s responsibility to arrange parking provisions such as the acquisition of permits and contact the council (if need be) to isolate parking bay(s).

What is your cancellation policy?2023-06-15T13:47:13+00:00

You are entitled to cancel at any time, but you may be charged according to how much notice you provide prior to the agreed removal date, between 4-7 days: 50% of the total removal charges, 3 days: 75% of the total removal charges, 1-2 days: 90% of the total removal charges, less than 24 hours: 100% of the total removal charges.

When do you collect payment?2023-06-15T13:46:41+00:00

Payment is to be settled immediately upon your move completion and can be by CASH, BAC, DEBIT or CREDIT CARD

Do your movers bring packing materials on a moving day?2023-06-15T13:46:12+00:00

Yes, we do carry a small number of boxes, but not excessive. If you you’re short of boxes on the moving day please feel free to contact us prior to our arrival and we would be happy to bring additional boxes.

What removal van sizes do you offer?2023-06-15T13:35:49+00:00

Depending on the size and scale of your move; we offer three vehicle options, ranging from 3.5-tons Long wheelbase transits, to 3.5-tons Box Luton with tail lifts. The largest vehicles that we offer for moves are our 7.5-ton Box Lorry with tail lifts.

Do you provide services on weekends or public holidays?2023-06-15T13:45:46+00:00

Yes, we strive to provide flexibility for our clients. Our services are available seven days a week, including public holidays. However, availability may vary, and it’s always best to book in advance to secure your preferred date.

What precautions are you taking to ensure safety amid COVID-19?2023-06-09T09:46:39+00:00

We prioritize the health and safety of our clients and staff. We’ve implemented guidelines in line with government advice, including regular sanitation, use of personal protective equipment, and maintaining social distancing where possible.

How can I get a quote for my move?2023-06-09T09:46:16+00:00

You can get a quote for any of our services by contacting us directly. We’ll discuss your requirements, provide a detailed breakdown of costs, and answer any other questions you may have about your move.

Can you help with packing my items?2023-06-09T09:45:47+00:00

Absolutely. We provide a full packing service where we carefully pack your belongings into boxes, ensuring they’re secure and protected during transit. We can handle everything from fragile items to bulky furniture.

Do you offer long-distance delivery services?2023-06-09T09:45:22+00:00

Yes, we do. We provide long-distance delivery services for both personal and commercial needs. Whether it’s moving items across the city or transporting goods across the country, our team ensures that your items arrive safely and on time.

What can I expect from your office clearance service?2023-06-09T09:44:58+00:00

Our office clearance service is designed to make your transition smooth and hassle-free. We take care of everything, from furniture and equipment removal to responsibly disposing of unwanted items, ensuring your space is clean and ready for its next use.

What does “Man and Van” service mean?2023-06-09T09:44:30+00:00

Our “Man and Van” service provides a versatile solution for smaller moves, item delivery, or instances where full removal service isn’t necessary. You’ll have a professional mover with a van to help transport your items securely to your desired location.

Do you offer emergency services within a 12-hour window?2023-06-09T09:43:59+00:00

Yes, we understand that sometimes you may require our services urgently. To accommodate these situations, we offer emergency services that can be scheduled within a 12-hour window. Whether it’s an unexpected move, an urgent delivery, or immediate office clearance, we strive to meet your needs swiftly and professionally. We recommend contacting us directly as soon as you know your requirements to ensure we can mobilize our team efficiently.

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